FAQ
If you have just placed your order, it may take a few minutes before it is visible in our system. Please try again later.
If you can’t find your order ID, there are two options:
- Web shop order IDs can be found in the order confirmation you received via email after placing the order on our web shop.
- Order confirmation IDs can be found in the order confirmation, you received after placing the order with VELUX.
If this does not help you locate the information you need, please contact Customer Services. You can find the VELUX contact details in our Contact & Support Section.
We are sorry that you are experiencing issues with your order, please refer to the details below to take the appropriate next steps.
Ordered incorrectly or no longer requiredIf you ordered through our online Blinds shop and ordered the incorrect size or the products you have ordered didn't match your needs, you can request a return through the shop itself.
If you ordered over the telephone or if you ordered through our online Roof Window or Spare Part shops, please get in touch with VELUX Customer Services directly. We will require details of your order to be able to assist you. You can find the VELUX contact details in our Support section.
If you ordered through a third party, we would ask you to contact them directly.
Please note the returns policies will apply.
Damaged or defective goodsIf any items are damaged or defective please get in touch with VELUX Customer Services directly. We will require details of your order to be able to assist you. You can find the VELUX contact details in our Support section.
If you ordered through a third party, we would ask you to contact them directly.
Please note the returns policies will apply.
We are sorry that you are experiencing issues with your order and our order tracker. Please contact Customer Services. You can find the VELUX contact details in our Support Section.
However, if you ordered through a third party, we would ask you to contact them directly.
We are sorry that you are experiencing issues with your order, please refer to the details below to take the appropriate next steps.
If any items are damaged or defective please get in touch with VELUX Customer Services directly. We will require details of your order to be able to assist you. You can find the VELUX contact details in our Support section.
If you ordered through a third party, we ask that you to contact them directly.
Please note the returns policies will apply.
We are sorry that you are experiencing issues with your order, please refer to the details below to take the appropriate next steps.
If you ordered through our online Blinds shop and ordered the incorrect size or the products you have ordered didn't match your needs, you can request a return through the shop itself.
If you ordered over the telephone or if you ordered through our online Roof Window or Spare Part shops, please get in touch with VELUX Customer Services directly. We will require details of your order to be able to assist you. You can find the VELUX contact details in our Support section.
If you ordered through a third party, we ask that you to contact them directly.
Please note the returns policies will apply.