VELUX - Order Tracking Services

I can’t find my order in the order tracker

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If you have just placed your order, it may take a few minutes before it is visible in our system. Please try again later.

If you can’t find your order ID, there are two options:

Web shop order IDs can be found in the order confirmation you received via email after placing the order on our web shop.
Order confirmation IDs can be found in the order confirmation, you received after placing the order with VELUX.

If this does not help you locate the information you need, please contact Customer Services. You can find the VELUX contact details in our Contact & Support Section.

How can I request a change to my order such as changing the product, the quantity, cancelling or returning goods?

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We are sorry that you are experiencing issues with your order, please refer to the details below to take the appropriate next steps.

Ordered incorrectly or no longer required

If you ordered through our online Blinds shop and ordered the incorrect size or the products you have ordered didn't match your needs, you can request a return through the shop itself.

If you ordered over the telephone or if you ordered through our online Roof Window or Spare Part shops, please get in touch with VELUX Customer Services directly. We will require details of your order to be able to assist you. You can find the VELUX contact details in our Support section.

If you ordered through a third party, we would ask you to contact them directly.

Please note the returns policies will apply. 

Damaged or defective goods

If any items are damaged or defective please get in touch with VELUX Customer Services directly. We will require details of your order to be able to assist you. You can find the VELUX contact details in our Support section.

If you ordered through a third party, we would ask you to contact them directly.

Please note the returns policies will apply.   

The order tracker shows that my order is delivered, however I have not received it.

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We are sorry that you are experiencing issues with your order and our order tracker. Please contact Customer Services. You can find the VELUX contact details in our Support Section.

However, if you ordered through a third party, we would ask you to contact them directly.

I have received my order, but after opening it, I found a defect on the product

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We are sorry that you are experiencing issues with your order, please refer to the details below to take the appropriate next steps.

If any items are damaged or defective please get in touch with VELUX Customer Services directly. We will require details of your order to be able to assist you. You can find the VELUX contact details in our Support section.

If you ordered through a third party, we ask that you to contact them directly.

Please note the returns policies will apply.   

I have ordered the incorrect product, how do I return this?

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We are sorry that you are experiencing issues with your order, please refer to the details below to take the appropriate next steps.

If you ordered through our online Blinds shop and ordered the incorrect size or the products you have ordered didn't match your needs, you can request a return through the shop itself.

If you ordered over the telephone or if you ordered through our online Roof Window or Spare Part shops, please get in touch with VELUX Customer Services directly. We will require details of your order to be able to assist you. You can find the VELUX contact details in our Support section.

If you ordered through a third party, we ask that you to contact them directly.

Please note the returns policies will apply. 

Track your order

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